Privacy Policy

1. Who We Are
Care360 Group
Website: https://care360.ie
Email: [Insert privacy contact or info@care360.ie]
Data Controller under GDPR: Care360 Group
We are the data controller of the personal data we collect through our website and related services.
2. What Information We Collect
We collect personal data directly from you or automatically when you interact with our website or contact us.
a. Information You Provide to Us

• Full name

• Email address

• Phone number

• Company name (if applicable)

• Any personal data shared in your message or inquiry

• Subscription preferences (e.g., newsletters or marketing emails)

b. Information Collected Automatically

• IP address

• Browser type and version

• Device type and operating system

• Website usage data (e.g., pages visited, session duration, clickstream)

• Cookie data and tracking information (see Section 8)

3. How We Use Your Information
We use your personal data for the following purposes:

• Responding to inquiries, support requests, or contact form submissions

• Sending important notices and service-related communications

• Delivering newsletters or promotional content (with your consent)

• Understanding website performance and user behavior through analytics

• Maintaining website security and preventing misuse

• Complying with legal obligations or protecting our legal rights

We do not use your personal data for profiling or automated decision-making.
4. Legal Basis for Processing (GDPR)
We process your data under the following legal bases:
PurposeLegal Basis
Responding to your inquiriesArticle 6(1)(b) – Performance of a contract or steps prior to entering a contract
Sending newsletters/marketingArticle 6(1)(a) – Your explicit consent
Website analytics and improvementArticle 6(1)(f) – Legitimate interests
Compliance with legal obligationsArticle 6(1)(c) – Legal obligation
5. How We Share Your Data
We do not sell your data. We may share your personal data with:

• Service providers: Such as email delivery, analytics, or website hosting partners (e.g., Google Analytics, Mailchimp, etc.)

• Legal or regulatory authorities: If required to comply with a legal obligation

• Professional advisors: Such as auditors, legal counsel, or insurers, if reasonably necessary

All third parties are contractually required to safeguard your data and comply with GDPR.
6. International Data Transfers
If your data is transferred outside the EU/UK (e.g., for cloud hosting or email services), we ensure:

• Transfers are to countries with adequate data protection levels (as determined by the EU/UK), or

• Standard Contractual Clauses (SCCs) or UK-approved International Data Transfer Agreements (IDTAs) are in place

You may request a copy of these safeguards by contacting us.
7. Data Retention
We only retain your personal data for as long as necessary to fulfill the purpose for which it was collected, including:

• As long as you are subscribed to our services or communications

• Until your inquiry is resolved or your account is inactive for a defined period

• As required by legal, accounting, or regulatory purposes (e.g., up to 6 years for business correspondence in some cases)

After that, we securely delete or anonymise your data.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:

• Ensure website functionality

• Remember your preferences

• Analyze website traffic and improve performance

We use tools like Google Analytics. You may opt out or adjust preferences via our cookie banner or through your browser.
See our separate Cookie Policy for more information.
9. Your Rights Under GDPR
As a data subject in the EU or UK, you have the following rights:

• Right to Access – Know what personal data we hold about you

• Right to Rectification – Correct inaccurate or incomplete data

• Right to Erasure – Request deletion of your data (“right to be forgotten”)

• Right to Restrict Processing – Limit how we use your data in certain cases

• Right to Data Portability – Receive your data in a usable format

• Right to Object – Object to processing based on legitimate interests or for direct marketing

• Right to Withdraw Consent – Withdraw consent for email marketing at any time

• Right to Lodge a Complaint – With a data protection authority

To exercise any of these rights, contact us at [Insert email address].
10. Data Security
We use appropriate technical and organizational security measures to protect your personal data, including:

• HTTPS encryption

• Firewall protection

• Access control to data systems

• Regular audits and monitoring

• Staff awareness and training

While we take all reasonable steps, no transmission or storage system is 100% secure. You are encouraged to use secure methods when contacting us.
11. Links to Other Sites
Our website may contain links to third-party websites or platforms. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party services you interact with.
12. Changes to This Privacy Policy
We may update this policy periodically. When we do, we will post the updated version on our website and revise the “Effective Date” at the top. Where required, we will notify you of material changes directly.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Care360 Group
Website: https://care360.ie
Email: [Insert DPO or info@care360.ie]
Phone: [Optional]
Data Protection Authority:

• UK: https://ico.org.uk

• EU: https://edpb.europa.eu/about-edpb/board/members_en